At Thousand Pilates Studio, we strive to provide the best experience for our clients. To ensure that we can accommodate everyone, we have established the following cancellation policy:
- Cancellation Notice: Clients must provide at least 24 hours' notice for cancellations or rescheduling of classes (Book a Make-Up Class Within one week) Cancellations made less than 24 hours before the scheduled class will be considered late.
- Late Cancellation Fee: A fee of one class price will be charged for late cancellations or no-shows. This fee will be deducted from your account or charged to your payment method on file.
- Class Packages: All class packages must be used within [insert expiration period, e.g., 3 months from the date of purchase. Unused classes will expire after this period.
- Refunds: All sales are final. We do not offer refunds on class packages. However, if you have extenuating circumstances, please contact us directly, and we will do our best to accommodate you.
- Transfer Policy: Class packages are non-transferable and cannot be shared with other individuals.
- Emergency Situations: We understand that emergencies happen. Please reach out to us directly for any exceptional circumstances, and we will do our best to assist you.
Thank you for your understanding and cooperation. We look forward to seeing you in class!
Feel free to customize any part of this policy to better fit your studio’s needs!